der365 Privacy Policy
Your personal information is completely safe with us. This page explains in detail how we collect, use, and store your data.
This Privacy Policy ("Policy") applies to the handling of information between the der365 platform ("we", "us") and its users ("you", "your"). By using the der365 website (https://der365.cam) and all its services, you are considered to have given your consent to this Privacy Policy.
We believe that the privacy of your personal information is a fundamental right. That is why der365 follows the highest security standards to keep your data safe. We ensure your privacy through SSL encryption and modern data protection technology.
If you have any questions while reading this policy, please contact our support team. Our representatives are available 24/7 on live chat in Bengali to assist you.
Privacy Policy Details
Scope and Purpose of Data Collection
When you register and use services on the der365 platform, we may collect the following types of personal information:
- Identity information: full name, date of birth, national ID number or passport number.
- Contact information: mobile number, email address, and residential address.
- Financial information: bKash, Nagad, or Rocket account numbers — used solely for processing transactions.
- Technical information: IP address, browser type, operating system, and cookie data.
- Usage information: login times, game activity, betting history, and time spent on the platform.
The purpose of collecting this information is to manage your account, ensure secure transactions, comply with applicable laws, and provide you with the best possible service.
Data Use Policy
der365 uses the information it collects about you only for the following purposes:
We never sell or rent your information to third parties.
Sharing Information with Third Parties
der365 may share your information with third parties only in very limited circumstances and only where necessary. These circumstances are described below:
3.1 Payment Processors
The necessary financial information is shared with payment gateways such as bKash, Nagad, and Rocket to complete transactions. This sharing is governed by strict agreements.
3.2 Legal Obligations
We may be legally required to provide information to the relevant authorities based on applicable law or a court order.
3.3 Technology Service Providers
Limited technical data may be shared with trusted technology partners for the operation of the platform. They are also contractually bound to uphold our privacy standards.
Outside the three cases above, your information will not be shared with any third party without your written consent.
Cookies and Tracking Technologies
The der365 website uses cookies and similar tracking technologies. Cookies are small data files stored in your browser that help the platform remember your preferences.
The types of cookies we use:
- Essential cookies: Required to maintain login sessions and security. These cannot be disabled.
- Functionality cookies: Used to remember your language preferences and settings.
- Analytics cookies: Collect anonymous data to monitor and improve platform usage.
You can control or delete non-essential cookies from your browser settings. However, disabling certain cookies may limit some features of the platform.
Data Protection and Security Measures
der365 applies multiple layers of security to protect your personal information:
Even so, no method on the internet is 100% secure. You are also requested to keep your password confidential to help ensure security.
Data Retention Period
der365 retains your personal information only for as long as necessary. The following factors are considered when determining the retention period:
- All information is retained while your account remains active.
- After an account is closed, financial transaction records are kept for a defined period as required by applicable law.
- In the event of a legal dispute or investigation, relevant information may be retained for a longer period.
- After the defined period, data is securely deleted or anonymized.
User Rights
You have the following rights regarding your personal information:
To exercise these rights, email [email protected] or contact us via live chat.
Protection of Minors
der365 is a platform for users aged 21 and above only. We do not intentionally collect information from anyone under the age of 21.
An age verification process is in place at registration. If we become aware that a minor is using the platform, their account will be closed immediately and all collected information will be deleted.
To learn more about responsible gaming, please visit our Responsible Gaming page.
International Data Transfers
der365 is an international service. Your information may be processed or stored on servers outside Bangladesh. In such cases, we ensure that:
- Data transfers are conducted in accordance with the highest security standards.
- Any international partner is contractually bound to provide protection equivalent to our privacy policy.
- Data is transferred through encryption and secure channels.
Scope of Third-Party Websites and Services
The der365 platform may contain links to third-party websites. This policy applies only to der365's own platform. Third-party websites have their own privacy policies, and der365 is not responsible for them.
Game providers (Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, Ezugi, etc.) are governed by their own policies. However, information collected while using these games through der365 falls under this policy.
Changes to This Policy
der365 may update this Privacy Policy from time to time. In the event of a significant change, we will:
- Send a notification to your registered email or mobile number.
- Clearly publish the update date on the platform.
- Give you the opportunity to review the changes before they take effect.
Continuing to use the platform after the updated policy is published will be considered your agreement to the new policy. If you do not agree, you may request that your account be closed.
Complaints and Dispute Resolution
If you have any complaints about this Privacy Policy or how your information is handled, we will work to resolve them promptly. The complaint process is as follows:
- Step 1: Contact our customer support directly.
- Step 2: Submit a written complaint to our privacy department.
- Step 3: We will provide a formal response to your complaint within 30 business days.
If you are not satisfied with our resolution, you have the right to submit a complaint to the relevant authority.
Privacy Support
If you have any questions or concerns about this Privacy Policy, please contact us through any of the channels below. Our specialist team is always ready to assist you.
Join our live chat for instant support in Bengali. Assistance is available at any time, day or night.
For written complaints or questions about privacy: [email protected]
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